Partner Manufacturers - Product Information

AIMAssist - ADDER 24/7 Telephone Support for ADDERLink® INFINITY Installations (ADDER Professional Services)

Description:
Do you operate outside of regular business hours? Are you supported in the event of an IT outage? Do you need around-the-clock operation in a mission-critical environment? If you answered yes to any of the above, then AIMAssist is for you! We have expanded our portfolio of services to include global 24/7 technical support, higher prioritization in the call-back queue, remote check-ins and reduced-rate onsite services for your ADDERLink INFINITY network. Adder Professional Services are ready to support you now, and into the future.

Features:
Ideal for customers who:

• Operate 24/7, or operate during evenings/weekends
• Need prioritized, out-of-hours support.

Features:

• 24/7 telephone support for ADDERLink® INFINITY network.
• Prioritized support and a guaranteed four-hour call back.
• Support for AIM and all attached transmitters and receivers.
• Remote check-ins delivered at the beginning, middle and end of annual term.
• An upfront agreement of on-site support pricing (day rate + travel + expenses).

Specification: